Frequently Asked Questions (FAQ)
FAQ
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major payment methods such as credit/debit cards and other secure payment providers shown at checkout.
Q: Is my payment secure?
A: Yes, all transactions are processed through secure and encrypted payment systems.
How long does delivery take?
A: Delivery times depend on your location:
• Austria: [5 -7 business days]
• EU countries: [5-10 business days]
• International: [8–20 business days]
Q: How can I track my order?
A: If you chose the option inkl. Tracking.
Once your order is shipped, you will receive a tracking number via email.
If you chose the option without tracking. No tracking number will be available.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and times are calculated at checkout.
Q: Do I need an account to place an order?
A: No, you can check out as a guest unless you choose to create an account.
Q: Are your products authentic/high quality?
A: Yes, we carefully select and test our products to ensure quality and customer satisfaction.
Q: What is your return policy?
A: Please refer to our return policy page
Q: How do you handle my personal data?
A: We process your data in accordance with the General Data Protection Regulation (GDPR). Please see our Privacy Policy for more details