1. Processing Time

All orders are processed within [5-7 business days] after payment is received.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed.

2. Shipping Rates & Delivery Times

Shipping costs and delivery times are calculated at checkout and depend on your location.

Estimated delivery times:

• Austria: [5 -7 business days]
• EU countries: [5-10 business days]
• International: [8–20 business days]

Please note that these are estimates and not guaranteed delivery times.

3. Shipping Carriers

We use trusted shipping partners such as:

• Austrian Post
• DHL
• UPS

The carrier used will depend on your location and shipping method selected.

4. Order Tracking

You can choose between order with or without tracking.

Shipping with tracking might be higher than without.

If you choose the option with shipping.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

5. International Shipping

We ship internationally; however:

• Customs duties, taxes, or import fees may apply
• These charges are the responsibility of the customer
• We are not responsible for delays caused by customs

6. Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [fleurho1na@yahoo.com] within [7 days] of delivery.

We will work with the shipping provider to resolve the issue.

8. Delays

We are not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Weather or unforeseen circumstances

9. Contact

If you have any questions about shipping or delivery, please contact us:

Email: [fleurho1na@yahoo.com]

Address: [Penzinger Straße 150 1140 wien]

Last Updated: 21.04.2026