1. Returns

You have [14]days from the date you received your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must provide a receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

2. Refunds

Once we receive your return, we will inspect the item and notify you of the status.

If approved:

• Your refund will be processed to your original payment method
• Refunds may take [5–10 business days] to appear, depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

3. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us at: [fleurho1na@yahoo.com]

5. Return Shipping

• You are responsible for paying return shipping costs unless the item is faulty or incorrect
• We recommend using a trackable shipping service
• We are not responsible for lost or damaged returns

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again
• Contact your credit card provider (processing times may vary)
• Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at: [fleurho1na@yahoo.com]

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: [fleurho1na@yahoo.com]

Address: [Penzinger Straße 150 1140 wien]

Last update: 21.04.2026